Stapenhurst, Tim <br/><br/>
The benchmarking book :  a how-to-guide to best practice for managers and practitioners / 
Tim Stapenhurst 
 - Amsterdam:  Elsevier/Butterworth-Heinemann,  2009 
 - xli, 454 p. :  ill. ;  23 cm. 
<br/><br/>Bibliography :  (p. [385]-392 
<br/><br/><label>ISBN: </label>9780750689052  RM232.52 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Benchmarking (Management)