TY  - BOOK
AU  - Ryals,Lynette
TI  - Managing customers profitably
SN  - 9780470060636 (cloth)
PY  - 2008///
CY  - Chichester, England
PB  - John Wiley & Sons
KW  - Customer relations
KW  - Management
N1  - Includes bibliographical references (p. [359]-361) and index
UR  - http://www.loc.gov/catdir/toc/ecip0827/2008038652.html
ER  -