TY  - BOOK
AU  - Laughlin,Sara
AU  - Wilson,Ray W.
TI  - The quality library: a guide to staff-driven improvement, better efficiency, and happier customers 
SN  - 9788184082463
PY  - 2009///
CY  - New Dehli
PB  - Indiana Publishing House
KW  - Library administration
KW  - United States
KW  - Total quality management
KW  - Library planning
KW  - Customer services
N1  - Includes bibliographical references (p. 137-139) and index; The quality library; a guide to staff-driven improvement, better efficiency, and happier customers; Chicago : American Library Association; 2008
ER  -