TY  - BOOK
AU  - Goetsch,David L.
AU  - Davis,Stanley B.
TI  - Quality management for organizational excellence: introduction to total quality 
SN  - 9780135019672
PY  - 2010///
CY  - Upper Saddle River, N. J.
PB  - Prentice Hall
KW  - Total quality management
ER  -