Fisk, Peter <br/><br/>
Customer genius :  becoming a customer-centric business / 
Peter Fisk 
 - Chichester, UK :  Capstone,  2009 
 - xii, 394 p. :  ill., maps ;  18 cm. 
<br/><br/> Includes index 
<br/><br/><label>ISBN: </label>9781841127880 (hbk.)  RM81.84 1841127884 (pbk.) 9781906465568 (pbk.) 1906465568 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations<br/>Management