TY  - BOOK
AU  - Marr,Bernard
TI  - Managing and delivering performance: [how government, public sector and not-for-profit organizations can measure and manage what really matters] 
SN  - 9780750687102
PY  - 2009///
CY  - Oxford
PB  - Butterworth-Heinemann/Elsevier
KW  - Public administration
KW  - Performance standards
KW  - Management
KW  - Strategic planning
KW  - Organizational effectiveness
KW  - Case studies
N1  - Subtitle from cover; Includes bibliographical references and index
ER  -