TY  - BOOK
AU  - Summers,Donna C.S.
TI  - Quality management: creating and sustaining organizational effectiveness 
SN  - 9780136087427
PY  - 2009///
CY  - Upper Saddle River, N. J.
PB  - Pearson
KW  - Total quality management
KW  - Quality control
KW  - Organizational effectiveness
N1  - Includes index and bibliograpy : p. 555-554
ER  -