Summers, Donna C. S. <br/><br/>
Quality management :  creating and sustaining organizational effectiveness / 
Donna C. S. Summers 
 - 2nd ed. 
 - Upper Saddle River, N. J. :  Pearson,  2009 
 - xiv, 574 p. :  ill. ;  23 cm. 
<br/><br/>Includes index and bibliograpy : p. 555-554. 
<br/><br/><label>ISBN: </label>9780136087427  RM413.04 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.<br/>Quality control.<br/>Organizational effectiveness.