Bridgewater, Rachel <br/><br/>
Instant messaging reference :  a practical guide / 
Rachel Bridgewater and Meryl B. Cole 
 - Oxford :  Chandos Publishing,  2009 
 - xviii, 213 p. :  ill. ;  24 cm. 
 - Chandos information professional series .
<br/><br/>Reference : p. 201-206 
<br/><br/><label>ISBN: </label>9781843343578  RM235.74 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Instant messaging<br/>Electronic reference services (Libraries)<br/>Libraries and the Internet<br/>Social media