TY - BOOK AU - Amizawati Mohd. Amir TI - Performance measurement system design in service organizations in Malaysia SN - Hadiah PY - 2008/// KW - International Islamic University Malaysia KW - Dissertations KW - Performance standards KW - Service industries KW - Quality control KW - Organizational effectiveness KW - Measurement KW - Performance N1 - Thesis (Ph. D.) - International Islamic University, 2008; Bibliografi : p. (329-357) ER -