TY  - BOOK
AU  - Zainuddin Zakaria
AU  - Ziadatul Hidayah Zakaria
TI  - Tip menawan hati pelanggan
SN  - 9789833586219
PY  - 2008///
CY  - Kuala Lumpur
PB  - PTS Professional Publishing
KW  - Customer services
KW  - Consumer satisfaction
N1  - Rujukan : p. [161]-162
ER  -