Zainuddin Zakaria <br/><br/>
Tip menawan hati pelanggan / 
Zainuddin Zakaria, Ziadatul Hidayah Zakaria 
 - Kuala Lumpur :  PTS Professional Publishing,  2008 
 - xiv, 166 p. ;  23 cm. 
<br/><br/>Rujukan : p. [161]-162 
<br/><br/><label>ISBN: </label>9789833586219  RM19.00 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services<br/>Consumer satisfaction