TY - BOOK AU - Murphy,Wendy ED - SpringerLink (Online service) TI - Service Science, management and engineering education for the 21st Century SN - 9780387765785 (electronic bk.) PY - 2008/// CY - Boston, Mass PB - Springer Science+Business Media, LLC KW - Database management UR - https://eresourcesptsl.ukm.remotexs.co/user/login?url=http://dx.doi.org/10.1007/978-0-387-76578-5 ER -