Service Science, management and engineering education for the 21st Century / 
edited by Bill Hefley, Wendy Murphy 
 - Boston, Mass :  Springer Science+Business Media, LLC,  2008 
 - 384 p. :  ill., digital ;  24 cm. 
 - Service Science: Research and Innovations in the Service Economy,  1865-4924 .
<br/><br/><label>ISBN: </label>9780387765785 (electronic bk.) 9780387765778  RM549.72 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Database management