TY  - BOOK
AU  - Gordon,Jack
TI  - The pfeiffer book of successful conflict management tools: the most enduring, effective, and valuable training activities for managing workplace conflict 
SN  - 9780470193440 (pbk.)
PY  - 2003///
CY  - San Francisco
PB  - Jossey-Bass/Pfeiffer
KW  - Conflict management
ER  -