TY  - BOOK
AU  - Dunn,Daniel M.
AU  - Goodnight,Lisa J.
TI  - Communication: embracing difference 
SN  - 9780205478910
PY  - 2008///
CY  - Boston, MA
PB  - Pearson Education/Allyn and Bacon
KW  - Oral communication
N1  - Includes bibliographical references (p. 401-404) and index
ER  -