Kovacs, Diane K.  1962- <br/><br/>
The virtual reference handbook :  interview and information delivery techniques for the chat and e-mail environments / 
Diane K. Kovacs. 
 - London :  Facet Pulishing,  2007. 
 - ix, 132 p. :  ill. ;  22 cm. 
<br/><br/>Reference : p. 122-123. 
<br/><br/><label>ISBN: </label>9781856046268 (pbk.)  RM236.17 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Electronic reference services (Libraries)