TY  - BOOK
AU  - Cater-Steel,Aileen
TI  - Information technology governance and service management: frameworks and adaptations 
SN  - 9781605660080
PY  - 2009///
CY  - Hershey
PB  - Information Science Reference
KW  - Information technology
KW  - Management
N1  - Compilation of references : p . 443-482
ER  -