Information technology governance and service management :  frameworks and adaptations / 
Aileen Cater-Steel [editor] 
 - Hershey :  Information Science Reference,  2009 
 - xxiii, 495 p. :  ill. ;  29 cm. 
<br/><br/>Compilation of references : p . 443-482 
<br/><br/><label>ISBN: </label>9781605660080  RM666.90 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Information technology--Management