TY  - BOOK
AU  - Sherman,H.David
AU  - Zhu,Joe
ED  - SpringerLink (Online service)
TI  - Service Productivity Management: Improving Service Performance using Data Envelopment Analysis (DEA) 
SN  - 9780387332314 (electronic bk.)
AV  - 9780387332116 
U1  - 658.314 22
PY  - 2006///
CY  - Boston, MA
PB  - Springer Science+Business Media, LLC
KW  - Service industries
KW  - Labor productivity
KW  - Data envelopment analysis
KW  - Industrial productivity
KW  - Management
N1  - Buku bacaan asas fakulti
UR  - https://eresourcesptsl.ukm.remotexs.co/login?url=http://dx.doi.org/10.1007/0-387-33231-6
ER  -