Sherman, H. David. <br/><br/>
Service Productivity Management  Improving Service Performance using Data Envelopment Analysis (DEA) /  [electronic resource] : 
by H. David Sherman, Joe Zhu. 
 - Boston, MA :  Springer Science+Business Media, LLC,  2006. 
 - xxii, 328 pages :  illustration, digital ;  24 cm. 
<br/><br/>
<br/><br/><label>ISBN: </label>9780387332314 (electronic bk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Labor productivity.<br/>Data envelopment analysis.<br/>Industrial productivity.<br/>Service industries--Management.
<br/><br/><label>LC Class. No.: </label>9780387332116 
<br/><br/><label>Dewey Class. No.: </label>658.314