International handbook of practice-based performance management / 
edited by Patria de Lancer Julnes ... [et al.]. 
 - Los Angeles :  SAGE Publications,  2008. 
 - xxi, 534 p. :  ill. ;  26 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9781412940122 (hbk.)  RM599.25 1412940125 (hbk.) 9781412940139 (pbk.) 1412940133 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Government productivity.<br/>Administrative agencies--Management.<br/>Administrative agencies--Auditing.<br/>Nonprofit organizations--Management.<br/>Organizational effectiveness.<br/>Total quality management.<br/>Performance--Measurement.