Economy, Peter <br/><br/>
Customer service secrets / 
Peter Economy 
 - New Delhi :  Tata McGraw-Hill,  2004 
 - xiv, 149 p. :  ill. ;  23 cm. 
<br/><br/><label>ISBN: </label>0070581584  RM35.80 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services