TY  - BOOK
AU  - Anderson,Dave
TI  - How to deal with difficult customers: 10 simple strategies for selling to the stubborn, obnoxious, and belligerent 
SN  - 0470045477
PY  - 2007///
CY  - Hoboken, N.J.
PB  - Wiley
KW  - Selling
ER  -