TY  - BOOK
AU  - Brewster,Mike
AU  - Dalzell,Frederick
TI  - Driving change: the UPS approach to business 
SN  - 1401302882
PY  - 2007///
CY  - New York
PB  - Hyperion
KW  - United Parcel Service
KW  - Express service
KW  - United States
ER  -