TY  - BOOK
AU  - Spath,Dieter
TI  - Advances in services innovations
SN  - 9783540298601 (electronic bk.)
PY  - 2006///
CY  - New York
PB  - Springer
UR  - https://eresourcesptsl.ukm.remotexs.co/user/login?url=http://link.springer.com/10.1007/978-3-540-29860-1
ER  -