Close to the customer :  an American Management Association research report on consumer affairs / 
foreword by John Guaspari 
 - New York :  AMA Membership Publications Division,  1987 
 - 96 p. ;  28 cm. 
 - AMA briefings & surveys .
<br/><br/>Bibliography: p. 94-96. 
<br/><br/><label>ISBN: </label>0814435130 
<br/><br/><label>LCCN: </label>87-012558 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations