TY  - BOOK
AU  - Silverstein,Barry
TI  - Best practices: Managing people : secrets to leading for new managers 
T2  - Best practices
SN  - 0061145568
PY  - 2007///
CY  - New York
PB  - Collins
KW  - Supervision of employees
KW  - Handbooks, manuals, etc
KW  - Supervisors
KW  - Training of
KW  - Leadership
KW  - Employee motivation
N1  - Recommended reading: p. 140-145
ER  -