TY  - BOOK
AU  - Katz,William A.
TI  - Reference service expertise
SN  - 1560244607 (hbk.)
PY  - 1993///
CY  - New York
PB  - Haworth Press
KW  - Reference services (Libraries)
KW  - United States
N1  - 'Has also been published as The Reference librarian, no. 40, 1993'--T.p. verso; Includes bibliographical references
ER  -