TY  - BOOK
AU  - Acuff,Jerry
AU  - Wood,Wally
TI  - The relationship edge: the key to strategic influence and selling succes 
SN  - 9780470068335 (pbk.)
PY  - 2007///
CY  - Hoboken, New Jersey
PB  - John Wiley & Sons
KW  - Customer services
KW  - Customer relations
KW  - Success in business
ER  -