TY  - BOOK
AU  - Haniza Mohd. Anuar
AU  - Zulkarnain A. Karim
ED  - Institut Penyelidikan Sistem Kesihatan
ED  - Malaysia.
TI  - Client's charter: a study on the implementation of the client's charter in the Ministry of Health Malaysia 
SN  - 9834163991
PY  - 2006///
CY  - Kuala Lumpur
PB  - Institute for Health Systems Research
KW  - Malaysia
KW  - Kementerian Kesihatan
KW  - Customer services
KW  - Civil service ethics
KW  - Ethics
KW  - Case studies
KW  - Public health administration
ER  -