Client's charter : a study on the implementation of the client's charter in the Ministry of Health Malaysia - Haniza Mohd. Anuar; Zulkarnain A. Karim; Institut Penyelidikan Sistem Kesihatan; Malaysia. Kementerian Kesihatan (Kuala Lumpur: Institute for Health Systems Research, 2006)
Keywords: Malaysia -- Kementerian Kesihatan -- Customer services; Civil service ethics -- Malaysia; Ethics; Customer services -- Malaysia -- Case studies; Public health administration -- Malaysia -- Case studies