Davidow, William H. <br/><br/>
Total customer service :  the ultimate weapon / 
William H. Davidow and Bro Uttal 
 - New York :  Harper & Row,  1989 
 - xxii, 227 p. ;  24 cm. 
<br/><br/>Includes bibliographical references 
<br/><br/><label>ISBN: </label>0060161809  Hadiah 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services