TY  - BOOK
AU  - Lian, Teddy Kok Fei.
TI  - TQM implementation and impact in the Malaysian public sector: an empirical study 
SN  - 9679933903
PY  - 2002///
CY  - Kuala Lumpur
PB  - Institut Tadbiran Awam Negara Malaysia (INTAN)
KW  - Total quality management in government
KW  - Malaysia
KW  - Civil service
KW  - Public administration
N1  - Bibliography : p. 83-94
ER  -