TY  - BOOK
AU  - Farmer,Lesley S.J.
TI  - The human side of reference and information services in academic libraries: adding value in the digital world 
SN  - 1843342588 (hbk.)
PY  - 2007///
CY  - Oxford
PB  - Chandos Publishing
KW  - Academic libraries
KW  - Reference services
KW  - Internet in library reference services
N1  - Bibliography : p. 119-126
ER  -