Owen, Tim Buckley <br/><br/>
Success at the Enquiry Desk :  successful enquiry answering-everytime / 
Tim Buckley Owen 
 - 5th ed. 
 - London :  Facet Publishing,  2006 
 - xx, 134 p. ;  24 cm. 
<br/><br/><label>ISBN: </label>1856046001  RM170.15 9781856046008  RM172.21 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Reference services (Libraries)--United Kingdom