Six Sigma for transactions and service / 
Parveen S. Goel ... [et al.] 
 - New York :  McGraw-Hill,  2005 
 - xviii, 555 p. :  ill. ;  24 cm. 
 - [Six sigma operational methods] .
 - Six sigma operational methods series .
<br/><br/> Series statement from jacket 
<br/><br/>Includes bibliographical references (p. 523-532) and index 
<br/><br/><label>ISBN: </label>0071443304 (alk. paper)  RM315.73 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Process control<br/>Six Sigma (Quality control standard)