Yang, Kai <br/><br/>
Design for six sigma for service / 
Kai Yang 
 - New York :  McGraw-Hill,  2005 
 - xi, 452 p. :  ill. ;  24 cm. 
 - Six sigma operational methods series .
<br/><br/>Includes bibliographical references (p. 431-435) and index 
<br/><br/><label>ISBN: </label>0071445552  RM315.73 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management<br/>Six Sigma (Quality control standard)<br/>Service industries--Quality control--Statistical methods<br/>Quality control--Statistical methods