TY  - BOOK
AU  - Heritage,John
AU  - Maynard,Douglas W.
TI  - Communication in medical care: interaction between primary care physicians and patients 
SN  - 0521621232
PY  - 2006///
CY  - Cambridge
PB  - Cambridge University Pres
KW  - Physician-Patient Relations
KW  - Communication
N1  - References (p.445-480)
ER  -