TY  - BOOK
AU  - Hensler,Deborah R.
ED  - Rand Corporation
TI  - Assessing claims resolution facilities: what we need to know 
PY  - 1992///
CY  - Santa Monica, Canada
PB  - RAND
KW  - Dispute resolution (Law)
KW  - United States
N1  - RAND/RP-107
ER  -