Damelio, Robert <br/><br/>
The basics of process mapping / 
Robert Damelio 
 - New York :  Productivity Press,  1996 
 - xi, 65 p. :  ill. ;  17 cm. 
<br/><br/><label>ISBN: </label>0527763160  RM57.16 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Work design<br/>Flow charts<br/>Organizational effectiveness