The linkages among service quality attributes, customer value, customer satisfaction, and customer loyalty in Indonesian retail banking settings - Toelle, Sulistyawati (Florida : Nova Southeastern University, 2006)
Thesis (Ph.D.) - Nova Southeastern University, 2006
Keywords: Nova Southeastern University -- Dissertations; Dissertations, Academic -- Florida; Consumer satisfaction -- Indonesia; Customer loyalty -- Indonesia; Value; Banks and banking -- Indonesia