TY  - BOOK
AU  - Haksever,Cengiz
TI  - Service management and operations
SN  - 0130813389
PY  - 2000///
CY  - Upper Saddle River, NJ
PB  - Prentice Hall
KW  - Service industries
KW  - Management
N1  - Includes bibliographical references and index
ER  -