Service management and operations / 
Cengiz Haksever ... [et al.]. 
 - 2nd ed. 
 - Upper Saddle River, NJ :  Prentice Hall,  2000. 
 - xx, 584 p. :  ill. ;  26 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>0130813389  RM499.13 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management.