TY  - BOOK
AU  - Akpolat,Hasan
TI  - Six sigma in transactional and service environments
SN  - 0566085771 (hbk.)
PY  - 2004///
CY  - Aldershot, Hants, England
PB  - Gower
KW  - Service industries
KW  - Management
KW  - Six Sigma (Quality control standard)
KW  - Quality control
KW  - Statistical methods
N1  - Includes index
ER  -