Akpolat, Hasan. <br/><br/>
Six sigma in transactional and service environments / 
Hasan Akpolat. 
 - Aldershot, Hants, England :  Gower,  2004. 
 - xiii, 163 p. :  ill. ;  25 cm. 
<br/><br/>Includes index. 
<br/><br/><label>ISBN: </label>0566085771 (hbk.)  RM379.50 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management.<br/>Six Sigma (Quality control standard).<br/>Service industries--Quality control--Statistical methods.<br/>Quality control--Statistical methods.