TY  - BOOK
AU  - West,Jack
AU  - Cianfrani,Charles A.
TI  - Unlocking the power of your QMS: keys to performance improvement 
SN  - 0873895924 (pbk.)
PY  - 2004///
CY  - Milwaukee, Wisc.
PB  - ASQ Quality Press
KW  - Total quality management
KW  - Evaluation
KW  - Industrial management
KW  - Industrial productivity
KW  - Organizational effectiveness
KW  - ISO 9000 Series Standards
N1  - Includes bibliographical references (p. 165-167) and index
UR  - http://www.loc.gov/catdir/toc/ecip0419/2004015613.html.
ER  -