TY  - BOOK
AU  - Cianfrani,Charles A.
AU  - West,Jack
TI  - Cracking the case of ISO 9001:2000 for service
SN  - 0873895541 (hbk.)
PY  - 2003///
CY  - Milwaukee, Wisc.
PB  - ASQ Quality Press
KW  - Quality control
KW  - Standards
KW  - ISO 9001 Standard
N1  - First copy (n. 1) of this title is shelved at Koleksi Tanda Merah as requested by Puan Baizura; Includes bibliographical references (p. 195-204) and index
ER  -