Cianfrani, Charles A. <br/><br/>
Cracking the case of ISO 9001:2000 for service / 
Charles A. Cianfrani and John E. (Jack) West 
 - Milwaukee, Wisc. :  ASQ Quality Press,  2003 
 - viii, 212 p. :  ill. ;  14 cm. 
<br/><br/> First copy (n. 1) of this title is shelved at Koleksi Tanda Merah as requested by Puan Baizura 
<br/><br/>Includes bibliographical references (p. 195-204) and index 
<br/><br/><label>ISBN: </label>0873895541 (hbk.)  RM77.88 9780873895545 (hbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality control--Standards<br/>ISO 9001 Standard