Gattorna, John. Living supply chains : how to mobilize the enterprise around delivering what your customers want / John Gattorna. - Harlow, England : Financial Times/Prentice Hall, 2006. - xiv, 337 p. : ill. ; 24 cm. Includes bibliographical references. ISBN: 0273706144 (hbk.) RM227.47 9780273706144 (hbk.) Subjects--Topical Terms: Business logistics.Customer services.